I'd like to give a shout out to the postal employee who did not kill the lady in line in front of me. He would have been totally justified if he had. He just smiled and nodded along like a good customer service person should.
It started with her slapping a tracking number down on the counter and demanding to know where her package was. The postal dude politely explained that you can go online and check the tracking number and that way you wouldn't have to come into the post office and wait in line. She was having none of that telling him that she didn't go online or mess around with "any of that nonsense."
Nonplussed, he explained that there was a phone number you could call as well to check the tracking number. She interrupted that spiel to inform that she did indeed call and the package was not received because the person she sent it to told her so. After some serious back and forth we discovered that the phone call she made was not to the PO tracking line but to the person she sent to the package to.
Finally the harried postal worker took the number from her and went into the back. Presumably to look up the number and maybe sneak a sip of gin. He came back to tell her that the package was returned to her because it could not be delivered as addressed. "So, where is it?!" she wanted to know, going on to explain that she was told that it was in Phoenix (where our mail is sorted) on Monday but she still didn't have it back.
The postal dude told her that it was back at her branch postal office, the one that serviced the zip code where she lived. "Yes, so I'm here to pick it up," she patiently explained to him. He equally as patiently explained to her that it wasn't at the branch she was in, but that it was in the one that serviced her zip code. Frustrated she told the man, "But I don't like that branch" and left in a huff.
You just know she considers that poor service. After all, the PO should just magically know which branch she likes best and return the package there, or better yet delivered it to the address she meant, even if that wasn't she wrote on the box.
The Fine Print: I shall raise a drink in toast of that poor man, from one customer service slackey to another. Of course, my drink will only be OJ but the thought will be there. Card supplies by Stampin' Up, which you can have delivered to your house or a postal branch near you.